Frequently Asked Questions

Medintelix Global are a lean, specialized team of experienced RCM professionals, credentialing experts, and billing analysts. Our structure allows us to deliver personalized service with enterprise-grade reliability. Practice Area Expertise: Medintelix Global specialize in full-cycle RCM services for: • Outpatient clinics • Rural health providers • Provide Monthly Claims Volume < 500 • Behavioral health practices • Urgent care centers • Solo practitioners and small group practices Our services include: • Provider credentialing and payer enrollment • Medical coding and charge entry • Claims submission and denial management • Patient intake and payment collection • Secure document handling and reporting • HIPAA-compliant infrastructure and support

Medintelix Global use a secure, cloud-based RCM platform that supports full-cycle revenue management — from credentialing and payer enrollment to coding, claims submission, and collections. Our system is designed to integrate seamlessly with outpatient workflows and supports both solo and multi-provider practices.

Yes. Our entire infrastructure is cloud-based and fully HIPAA-compliant. Medintelix Global use enterprise-grade tools including: • Microsoft 365 (Teams, Outlook, Excel, Word) • Secure document exchange via Ebridge • Static IP, VPN, and firewall protection • Encrypted access protocols

Medintelix Global utilize all leading clearinghouse trusted by thousands of providers nationwide. It ensures clean claims, fast reimbursements, and real-time tracking of claim status.

Yes. Medintelix Global support electronic charge capture and integration with most EHR systems. Our platform allows for secure transfer of provider charges, either via direct EHR integration or through structured document exchange, ensuring accuracy and speed in billing workflows.

Average Turnaround for Claims Submission: Medintelix Global submit claims within 24–48 hours of receiving complete documentation from the provider. Our workflow ensures clean claims and minimizes delays through structured intake and clearinghouse validation via Waystar. Denial Correction & Resubmission: Claim denials are reviewed and corrected within 3–5 business days, depending on payer response time and documentation availability. Medintelix Global maintain a proactive follow-up schedule to ensure timely resolution. Accounts Receivable (AR) Guarantee: While Medintelix Global do not offer a formal guarantee, our goal is to keep insurance AR under 10% past 90 days. This is achieved through: • Daily claims tracking and follow-up • Automated alerts for aging claims • Structured denial management protocols • Transparent reporting and performance reviews We're happy to offer monthly AR performance reports and work with providers to meet or exceed industry benchmarks.

Medintelix Global offer flexible patient statement cycles based on your practice's preference. Most of our clients choose monthly statements, but Medintelix Global can also accommodate bi-weekly or weekly cycles if needed. Statements are generated electronically and can be mailed or delivered via secure patient portals, depending on your setup.

Refunds are processed in coordination with your practice's financial policies. Our team: • Identifies overpayments or duplicate payments during payment posting and reconciliation • Flags refund-eligible transactions for your approval • Prepares detailed documentation for each refund request • Coordinates with your billing or administrative team to issue refunds via your preferred method (check, EFT, or credit card reversal) Medintelix Global ensure all refund activity is fully documented and audit-ready, with reports available on request.

Collections Support: Yes, Medintelix Global offer patient collections. This includes: • Patient statement generation (monthly or weekly) • Payment reminders via secure channels • Coordination of payment plans (if applicable) • Electronic payment tracking and reconciliation Note: Medintelix Global do not make outbound voice calls; all communication is handled digitally and securely. Credentialing Services for New Providers: Yes, Medintelix Global provide comprehensive credentialing and payer enrollment services for new and existing providers. This includes: • Initial credentialing with commercial and government payers • CAQH profile setup and maintenance • Re-attestation and revalidation support • Payer follow-up and status tracking Our credentialing team ensures timely enrollment and clean onboarding so providers can begin billing without delays.

Yes. Medintelix Global provide automated reporting on a monthly, quarterly, and yearly basis — tailored to your practice's preferences. These reports include: • Claims submission and reimbursement summaries • Denial trends and resolution metrics • Accounts receivable aging • Payment collection performance • Credentialing and enrollment status (if applicable) Reports are delivered securely via email or shared through your preferred platform (e.g., Microsoft Teams or OneCloud). You do not need to run them manually — Medintelix Global handle it for you.

Yes. Every client is assigned a dedicated billing coordinator who serves as your primary point of contact. This ensures: • Personalized support • Fast response to questions or issues • Consistent communication and accountability • Seamless coordination for credentialing, billing, and collections Your coordinator works closely with our internal team to ensure your practice's needs are met with precision and care.

Our service includes comprehensive denial management as part of our full-cycle RCM support. If a claim is denied — even after prior verification — we: • Review the denial reason in detail • Recheck insurance eligibility and benefits if applicable • Correct and resubmit the claim with updated information • Communicate with payers electronically to resolve discrepancies • Document all actions for transparency and audit readiness Medintelix Global do not expect the practice to manage denials independently. Our team handles the full process to ensure timely resolution and minimal disruption to your revenue flow.

Medintelix Global handle the import and configuration of your fee schedule as part of our onboarding process. Our team works closely with your practice to ensure all CPT codes, modifiers, and payer-specific rates are accurately entered and maintained in the system.

Medintelix Global take care of importing and validating all provider demographic data, including: • NPI numbers • Taxonomy codes • Group and individual enrollment details • Practice locations and TINs Medintelix Global coordinate with your team to verify accuracy and ensure all payer requirements are met.

Yes. Medintelix Global routinely compare payments received against Medicare and payer-specific fee schedules to identify underpayments or discrepancies. Any variances are flagged for follow-up, and Medintelix Global initiate appeals or resubmissions when appropriate.

Yes. Medintelix Global can import existing patient appointment data from your EHR or scheduling system, provided the data is available in a compatible format (CSV, Excel, or API-based export). This ensures continuity in billing and patient intake workflows.

Software Configuration: Medintelix Global offer free software configuration as part of our onboarding package. This includes: • Fee schedule setup • Provider and practice profile creation • Workflow customization for your specialty • Secure access setup with VPN, firewall, and static IP Clearinghouse Enrollment (Waystar): Clearinghouse enrollment is included at no additional cost. Medintelix Global handle: • Payer connections • ERA/EFT setup • Trading partner agreements • Testing and validation Conversion of Demographic & Financial Data (Existing Patient Base): Medintelix Global offer data conversion support at no extra charge, provided the data is available in a compatible format (CSV, Excel, or EHR export). This includes: • Patient demographics • Insurance details • Outstanding balances • Appointment history (if applicable) If custom data mapping or manual entry is required due to non-standard formats, we'll provide a transparent quote based on volume and complexity — but most outpatient practices qualify for free standard migration.

Our services are customized based on your practice's needs and service requirements. Please contact us to learn about our flexible pricing options and what services are included in your package. Patient scheduling is available as an optional add-on service. For patient statements, electronic delivery via secure portals or email is included at no extra charge. Physical mailing options are available with associated postage and printing costs.